Localwave — Support
Need Help?
We're here to help you get the most out of Localwave. If you're experiencing an issue or have a question, check the common topics below or reach out to us directly.
Common Issues
A station isn't playing or sounds broken
Some stations may occasionally go offline or change their stream URL. Try these steps: check your internet connection, try a different station to confirm the app is working, and if the issue persists with a specific station, email us and we'll update the stream URL.
The map isn't showing stations near me
Make sure Location Services are enabled for Localwave in your iOS Settings. Go to Settings > Privacy & Security > Location Services and ensure Localwave is set to "While Using the App". You can also browse the map manually without granting location permission.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name at the top, then tap Subscriptions. Find Localwave+ and tap Cancel Subscription. Your premium features will remain active until the end of your current billing period.
How do I restore my purchase on a new device?
Open Localwave, go to Settings, tap "Upgrade to Localwave+", then tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.
Can I listen in the background?
Yes. Audio continues playing when you switch apps or lock your screen. You can control playback from the lock screen, Control Centre, or connected Bluetooth and AirPlay devices.
How long are recordings kept?
Stream recordings (Localwave+ feature) are stored on your device and automatically expire after 30 days. The maximum recording duration is 4 hours per session. Recordings are for personal use only.
Does Localwave track my location?
No. If you grant location permission, your coordinates are used on-device only to centre the map and show nearby stations. Your location is never sent to any server. You can deny location permission and still use the app.
The app crashed or is not responding
Make sure you're running the latest version of Localwave and iOS. Try force-closing the app and reopening it. If the problem continues, restart your device. If it still occurs, contact us with details about what you were doing when it happened.
Helpful Links
- Privacy Policy — How we handle your data
- Terms of Use — Usage terms and disclaimers
Still need help?
Email us at support@top7systems.net and we'll get back to you within 48 hours.